"Thank you for the support you provided to Ocean Tech Services this past year. Your guidance has been essential in establishing professional level OTS financial management systems. I know that our team has been impressed with your abilities, and we have enjoyed working with you. Because of your contributions and close collaboration, we are now well organized, and prepared to start the new year."
-Stephen OMalley, President
Ocean Tech Services, LLC
"I was having problems tying my POS system to my QB system, which was negatively affecting my bottom line. I was so happy to find Susan! Susan has a no-nonsense approach to my complex POS/Quickbooks questions and concerns. It has been 4 years now that I have worked with Susan and as a result my POS system and QB are tied in together which is a great feeling! Added bonus is that we do all our work remotely, a bonus for busy store owners like myself. Susan rocks!"
"I contacted Susan Cook a few years back with some issues that we were having with Quickbooks. Our issues can become very complicated and we were looking for someone with a experience in QuickBooks. Susan did not disappoint. She came to our office and very quickly figured out how our business worked and how to help us set up our files with running our office more efficiently. She is very knowledgeable in her field and was very patient with getting our problems solved. She is always incredibly helpful in any situation we throw at her. There has not been a single issue that she has not been able to fix for us. Years later, we are still working with Susan and still very happy. She is a true GEM!"
-Maureen Downey, Manager
Duarte/Downey Real Estate Agency, Inc.
"Thanks very much for guiding us through the transition from our old operating software to using FSM in our business. FSM has really simplified our daily operations! Our customer care reps in the office are able to share client information and prioritize dispatching using the screens you customized for our services. Also, most of my bookkeeping duties can be done remotely from the comfort of my home! I log in, sync the daily work from FSM to Quickbooks, and view my completed invoices each morning. No more manual entry- it's a beautiful thing! Thanks again for all of your help! It's made a real difference."
"When I started here as bookkeeper in July 2014, I was following an abrupt exit of the previous bookkeeper. I had over 20 years experience with Quickbooks finanical and ZERO experience with POS. In the beginning, Susan spent a lot of scheduled conference time training me and helping me understand the merging between the two programs. Since I have begun to have a better understanding of POs, I contact Susan with Accounting related questions on POS information integrating with Quickbooks Financial. I utilize her technical support team for program issues and they are awesome as well! I enjoy knowing I have someone I can get a hold of my phone or email that understands my question and can help...the relationship is important. So much more pleasant than calling a "typical" customer support calling center which is beyond frustrating. Being able to say "Hey, this is Kim with Knotting Hill Interiors" and having a response that the person I am calling KNOWS me, my business and answers quickly is invaluable!"